VA Prescription Refills FAQs
VA Prescription Refills
When should I refill my VA prescription(s)?
VA prescription(s) authorized by your VA provider should be refilled no later than 10 days before you run out of your current prescription.
How do I refill my VA prescription(s)?
To receive a VA prescription refill authorized by your VA provider, you must request a refill using one of the methods described below:
Online with My HealtheVet: You must have a My HealtheVet Premium account, have registered as a VA Patient or CHAMPVA beneficiary and have a prescription written by a VA provider that has previously been filled at a VA pharmacy.
Telephone Call: The phone number of your local VA pharmacy can be found on your prescription label. To order refills by phone, you will need the prescription number (shown as RX # on the prescription label) and your Social Security Number.
The Rx Refill Mobile App
By Mail: VA Pharmacy provides a refill request form to mail with each prescription.
What should I do if I run out of refills on my prescription?
You can request a prescription renewal in one of three ways:
Call the number on your prescription label. For some medications, your VA health care team may need to contact you before you can get more medication. Be sure to have your RX number from the prescription label and your Social Security Number ready.
Send a Secure Messaging to your VA health care team or other authorized VA staff
Call your local VA medical center
Does my prescription renewal require an in-person evaluation?
Prescriptions for some types of medications normally require an in-person evaluation. If you need to renew this type of prescription, we have temporarily updated our policy to allow this type of evaluation through a telehealth (phone or video) appointment. To request a telehealth appointment for a prescription renewal, use Secure Messaging
Updated October 12, 2021
